What is a Nurse Practitioner?

A Nurse Practitioner (NP) is an advanced practice nurse with master’s level training who can assess, diagnose, prescribe medications, and provide therapy. NPs work both independently and collaboratively with other specialists to deliver comprehensive care.

How is this different from seeing a GP or psychiatrist?

This clinic offers longer, more in-depth appointments with a focus on mental health assessment, diagnosis, and ongoing management. Where needed, care is coordinated with your GP and, for ADHD or complex presentations, a collaborating psychiatrist.

What if I am in crisis?

This clinic is not an emergency service. If you are in immediate distress, please contact Mental Health Triage, present to the Emergency Department, or call Lifeline (13 11 14).

Do I need a referral?

No, you can self-refer. GP referrals are also welcome, especially if you’d like coordinated care or Medicare rebates where applicable.

What happens at the first appointment?

Your initial appointment is a comprehensive assessment. This includes your history, current concerns, screening tools (if relevant), and development of a treatment plan. It’s designed to feel thorough, not rushed.

How long are appointments?

Initial assessments are typically 60 minutes. Follow-ups vary from 10–30 minutes depending on your needs.

Do you offer telehealth?

Yes. Telehealth is available for many appointments, particularly after medication adjustments. All assessments require at least one in-person consultation.

Do you assess and diagnose ADHD?

Yes. ADHD assessments involve structured screening tools, clinical interview, and developmental history. Diagnosis is made carefully over at least two sessions.

Can you prescribe ADHD medication?

As a Nurse Practitioner, prescribing is within scope; however, stimulant medications require collaboration with a psychiatrist. This clinic works with a telehealth consultant psychiatrist to ensure safe and appropriate prescribing.

Do I need to bring anything for my assessment?

You may be asked to bring school reports or other relevant documents to support your assessment. Information from a parent, caregiver, partner, or close family member may also be helpful in understanding childhood and current functioning.

How long does the ADHD process take?

Typically 2–3 appointments. This allows for a thorough and accurate assessment rather than a rushed diagnosis.

What are the fees?

Fees vary depending on appointment type. A full fee schedule is available when booking.

Do you offer Medicare rebates?

Some services may attract Medicare rebates under Nurse Practitioner item numbers, depending on eligibility requirements (including having an established clinical relationship where applicable).

Is bulk billing available?

Limited bulk billing may be offered for brief telehealth follow-ups only.

Do you treat children?

No. Currently, services are focused on adults.

What conditions do you treat?

• Perinatal mental health (pregnancy and postnatal)

• Depression and anxiety

• ADHD (assessment and management)

• Emotional and adjustment difficulties

• Stress management

• Sleep difficulties

Do you provide therapy as well as medication?

Yes. Care is holistic and may include therapy, medication, or both depending on what suits you in line with best practice guidelines.

Is my information confidential?

Yes. Your information is handled in accordance with Australian privacy laws. Communication with other providers only occurs with your consent.

Can I still see my GP?

Absolutely. This clinic works alongside your GP, not instead of them.

NP Clinic Mildura Privacy Policy

Current as of 24 May 2026

Introduction

This privacy policy explains how NP Clinic Mildura collects, uses, stores, and shares your personal information, including your health information, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Your privacy is important, and every reasonable step is taken to protect the confidentiality and security of your personal information.

Why and when your consent is necessary

By registering as a patient of NP Clinic Mildura, you consent to the collection and use of your personal information for the purpose of providing healthcare services.

Your personal information will only be accessed by individuals involved in your care or practice administration where necessary. Additional consent will be obtained if your information needs to be used for any purpose outside your healthcare management.

Why do I collect, use and hold your personal information?

Your personal information is collected to provide safe, effective, and appropriate mental health care and related services.

This may include:

• assessment, diagnosis, treatment, and ongoing management

• communication with other healthcare providers involved in your care

• referral management

• Medicare billing and administrative purposes

• accreditation, quality improvement, and legal obligations.

What personal information is collected?

The information collected may include:

• your name, date of birth, address, phone number, and email

• emergency contact and next of kin details

• Medicare and healthcare identifiers

• relevant medical and mental health history

• medications, allergies, and risk information

• referral letters, reports, and clinical notes

• information obtained from other healthcare providers involved in your care.

How is your information collected?

Information may be collected:

• when you complete intake or registration forms

• during consultations and treatment

• through referrals from healthcare providers

• via phone calls, email, SMS, telehealth, or online booking systems

• through My Health Record, SafeScript, Electronic Prescriptions, and other secure healthcare systems where clinically relevant.

Who might your information be shared with?

Your information may be shared:

• with other healthcare providers involved in your care

• with Medicare or other agencies for billing purposes

• where required or authorised by law

• where necessary to reduce or prevent a serious threat to your health or safety or the safety of others

• with secure service providers supporting practice operations, such as medical software or IT providers.

Your information will not be shared for marketing purposes without your consent.

Storage and security of your information

Your personal information is stored securely using electronic medical record systems and secure communication platforms.

Reasonable steps are taken to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Only authorised individuals involved in your care or practice administration can access your information.

Accessing or correcting your information

You may request access to your health information or request corrections if you believe information is inaccurate or incomplete.

Requests should be made in writing and will be responded to within a reasonable timeframe. Administrative fees may apply for copying or transferring records where permitted by law.

Website and electronic communication

If you contact NP Clinic Mildura through the website, online booking platform, email, or SMS, reasonable steps will be taken to protect your privacy; however, electronic communication may carry some inherent privacy risks.

Please avoid sending sensitive or urgent clinical information via email or social media messaging.

Privacy concerns or complaints

If you have concerns about your privacy or how your information has been handled, please contact NP Clinic Mildura directly so the matter can be addressed promptly and respectfully.

If you are not satisfied with the outcome, you may contact the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner 📞 1300 363 992

Policy updates

This privacy policy may be updated periodically to reflect changes in legal requirements or practice operations. The most current version will always be available through NP Clinic Mildura.